Q1. Can I get a sample first?
Yes. The sample fee will be refunded to you upon bulk order.
Q2. Are you a factory or trading company?
We are a manufactory & trading company.
Q3. Do you offer OEM/ODM service?
Yes, we do offer OEM/ODM design, which includes the customized logo, color chart, and custom label. We have our own design team to support designs according to the customer's requests.
Q4. Can you guarantee your product quality?
Yes, we guarantee your 100% satisfaction with all our products. If you are not satisfied with the quality or service, or the product does not meet the requirements of the contract, please feel free to send us feedback. We will provide solutions or compensation in your next order.
Q5. How can we track our order status?
Our quality control team will keep you updated with detailed reports throughout the entire production process.
Q6. What is the typical lead time for custom orders?
The lead time varies depending on the customization complexity and order volume. Generally, custom production takes 15-25 days after sample approval and deposit confirmation.